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Text message bots for customer interraction.

Anyone using bots to interact with customers via sms?

| 👁 217 | Posted November 24, 2018 | Share on Facebook | Twitter | Google+

| Modified: November 24, 2018 | Author:

4 Comments

ngorall 11 months ago

Hi - what software do you use ?

ghsgentry 11 months ago

Cannot really speak to the bots but we use sms for many types of messages (surveys, reviews, marketing, alerts, and apt. reminders) with great success. Texting is the easiest form of communication for customers. Like anything else though....follow the rules, make the message valuable, and be mindful of the frequency.

Heineken008 11 months ago

I don't know about other people but I've ignored every single bot text I've ever received.

popdisaster00 11 months ago

Bots fail easily. How many customers do you think would interact with you via SMS? In most cases I would recommend using a real person for texting rather than a bot.


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